Thank you for shopping at Heal! We are delighted to serve you with our unique products.
Processing Time: Orders are processed Monday through Friday during business hours. Please allow at least 1 full business day for your order to be processed and shipped. Orders placed after 4pm on weekdays, or on weekends, will be processed the next business day.
Shipping Options: We offer two shipping options:
- Standard Shipping: Typically delivers within 4-7 business days after processing.
- Priority Express Shipping: Although it may estimate 1-day shipping, please note it is not overnight shipping. Delivery time varies and can take additional business days after processing. Allow one business day for processing before being shipped out.
Weekend and Afternoon Closure: Please be aware that we are closed afternoons and weekends. Orders placed during these times will be processed and shipped the next available business day.
Lost Packages: Heal is not responsible for lost or stolen packages. If you have concerns about the delivery of your order, please contact the carrier directly with your tracking number.
International Shipping: At this time, we only ship within the United States.
Fraudulent Orders: In the event that an order is flagged as potentially fraudulent, we reserve the right to take necessary precautions to verify the transaction. This may include contacting the customer to confirm order details and identity. If we are unable to verify the order and suspect fraudulent activity, we reserve the right to cancel the order and issue a full refund to the original payment method.
Bulk Orders: While we understand the demand for bulk purchases, we want to clarify that Heal is primarily focused on serving individual customers and small-scale orders. We are not equipped to handle wholesale orders at this time. Our operations are tailored to meet the needs of individual consumers, and we may not have the capacity to fulfill large quantity orders.
Contact Us: If you have any questions about our shipping policy, please contact us at docbanuelos@gmail.com.
Thank you for choosing Heal. We appreciate your business!